HUB Parking Technology deploys an integrated service business model across the regions of Canada. Our service approach consists of three core components.
Our operating model ensures operational success for your organization, delivering timely assistance.
HUB Parking Technology has proven experience in keeping the simplest to the most complex projects on track through our Project Management process. Our project team is comprised of highly skilled and experienced resources including software and hardware engineering, hardware installation, construction, business analysis, training, and programming disciplines, each with extensive parking system installation experience. Our project team has an average tenure of 9 years installing access control, revenue control, and ground transportation systems in airports, city garages, municipalities, hospitals, sporting venues, and colleges.
Customers are served by a centralized dispatch call center that utilizes the latest in GPS-enabled technology. Dispatchers respond personally to your support calls to ensure that inquiries are answered promptly and field technicians are deployed to your location. Service requests are recorded and tracked through an Incident Tracking System (ITS).
Our customer support teams have access to all client service records in the ITS not only to ensure response requirements are met but also to conduct periodic discussions and provide support to our employees on-site regarding issue resolution, performance improvements, and optimum client interaction levels.
Our Customer Service Web-Portal serves as your window into all service requests and resolution status. Accessible 24/7, the system also distributes predefined reports via email or online view.
Normal Business Hours Service (M-F 8:30 am - 5:00 pm)
Email NOT monitored outside of business hours
Maximizing the up-time of your parking and revenue control equipment is achieved through our regularly scheduled preventive maintenance plan for your organization. Maintenance calls are handled through a pre-scheduler and dispatched automatically through our ITS.
This approach has been carefully evaluated over years of equipment support and will positively impact the sustained operation of the equipment.
HUB Parking Technology’s commitment to service includes staffing and equipping a repair shop for repairing and overhauling critical reader assemblies. Our service vehicles are also fully equipped with a spare parts inventory. These services are essential to minimizing downtime and providing exemplary customer service in the lane.
Our project management and service teams have an average tenure of 9 years installing parking systems for airports, municipalities, colleges and universities, hospitals and private business. This experience is shared across the organization through routine analysis of recorded preventive maintenance calls, services gap analysis, incident reporting/response, and resolution timeframes.
A fundamental factor is also the continuous exchange with Headquarter team, who is in charge of the product design and spares definition. This process emphasizes employee involvement and teamwork; measuring and systematizing processes; and reducing inefficiencies.