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ABOUT US

HUB Canada Service & Support

 

HUB Parking Technology déploie un modèle commercial de services intégrés dans toutes les régions du Canada. Notre approche de service se compose de trois éléments essentiels: 

  1. Un déploiement très efficace des services au moment et à l'endroit où ils sont nécessaires
  2. Une expertise technique étendue, tant pour le matériel que pour les logiciels
  3. Interaction personnalisée avec des équipes de soutien localisées

Notre modèle de fonctionnement assure le succès opérationnel de votre organisation.

 

Project Management

HUB Parking Technology a une expérience éprouvée dans le maintien des projets les plus simples aux plus complexes grâce à notre processus de gestion de projet. Notre équipe de projet est composée de ressources hautement qualifiées et expérimentées, notamment dans les domaines de l'ingénierie logicielle et matérielle, de l'installation de matériel, de la construction, de l'analyse commerciale, de la formation et de la programmation, chacune ayant une expérience approfondie de l'installation de systèmes de parking.

Notre équipe de projet a une expérience moyenne de 9 ans dans l'installation de systèmes de contrôle d'accès, de contrôle des recettes et de transport terrestre dans les aéroports, les garages municipaux, les municipalités, les hôpitaux, les sites sportifs et les universités.  

 

HUB Parking Technology Canada-Based Customer Support Call Center

Customers are served by a centralized dispatch call center that utilizes the latest in GPS-enabled technology. Dispatchers respond personally to your support calls to ensure that inquiries are answered promptly and field technicians are deployed to your location. Service requests are recorded and tracked through an Incident Tracking System (ITS).

Our customer support teams have access to all client service records in the ITS not only to ensure response requirements are met but also to conduct periodic discussions and provide support to our employees on-site regarding issue resolution, performance improvements, and optimum client interaction levels.

Our Customer Service Web-Portal serves as your window into all service requests and resolution status. Accessible 24/7, the system also distributes predefined reports via email or online view.

 

Normal Business Hours Service (M-F 8:30 am - 5:00 pm)
Call: 905-813-1966
Email: [email protected]

Email NOT monitored outside of business hours

Preventative Maintenance

Maximizing the up-time of your parking and revenue control equipment is achieved through our regularly scheduled preventive maintenance plan for your organization. Maintenance calls are handled through a pre-scheduler and dispatched automatically through our ITS.

This approach has been carefully evaluated over years of equipment support and will positively impact the sustained operation of the equipment.

Equipment Repair Shop Spare Parts Inventory

HUB Parking Technology’s commitment to service includes staffing and equipping a repair shop for repairing and overhauling critical reader assemblies. Our service vehicles are also fully equipped with a spare parts inventory. These services are essential to minimizing downtime and providing exemplary customer service in the lane.

Continual Improvement Process

Our project management and service teams have an average tenure of 9 years installing parking systems for airports, municipalities, colleges and universities, hospitals and private business. This experience is shared across the organization through routine analysis of recorded preventive maintenance calls, services gap analysis, incident reporting/response, and resolution timeframes.

A fundamental factor is also the continuous exchange with Headquarter team, who is in charge of the product design and spares definition. This process emphasizes employee involvement and teamwork; measuring and systematizing processes; and reducing inefficiencies.

 
Integrated, value added solutions +