Welcoming Ioana Dulau to the HUB Parking Team in the UK, we took some time out to find out a little more about her background and plans for her role within the company.
Name: Ioana Dulau
Position: Key Account Manager
What is your background, what previous positions have you held?
I have been in the parking industry for around 4 years now and during that time I worked for Secure Parking running one of their retail sites in London. I joined their team as a contract administrator and quickly made my way through to Car Park Manager, in this role I was responsible for operational efficiencies, financial reporting and contract management including SLA’s and KPI’s.
Before coming to the UK I was an accountant back in Romania, this company was one of the largest in the country and I was responsible for 35 accounts across a whole array of industries from construction, retail through to HR companies. I feel this has given me a vast amount of experience in managing accounts as well the ability to profile a business and identify possible cost efficiencies and alternative revenue streams.
What made you choose to join the team at HUB Parking Technology?
I have actually been working alongside HUB now for over a year as a customer. This has given me the opportunity to see how this company operates as well as how they are changing as a business. I have worked with many of the other providers and can say that this system is one of the easiest to use, I have also had the privilege of seeing HUB’s road map for the technology and felt that I wanted to be part of this journey so took the opportunity when I saw a role posted on LinkedIn.
What challenges do you look forward to in your new role?
Parking means more than day to day operation. With JMS functionality and with my financial and operational background, I strongly believe that I can assist our clients where required to find efficiency and generate new revenue. As I have mentioned above, having worked with HUB for some time now I feel very confident about getting out to see clients as I already have a very strong understanding of the equipment.
You’ve been out visiting existing customer’s sites, such as our sites over in Jersey, what did you learn?
For me the trip to Jersey was very interesting as I was able to spend some time with the commercial and operational departments. I enjoyed my time with the customer service team and had the opportunity to show them some other functionality that had not been previously unlocked to them which is already adding some great benefits to them. Always rewarding to leave a site knowing you have made a difference. I look forward to going back next month to continue growing this relationship.
What are your aims for your new role?
One of the other reasons for joining HUB is the vision that the business has to become industry leading for service and support. My aim is to give my full support to not only our customers but also to help all departments in our business to understand front line parking operations.
As Lee Burton (Managing Director) has said on LinkedIn, it is important to understand how the site operates so that the technology fits rather than just selling something that is not needed or adds nothing to the customer journey or experience.
Finally, I would like to add that I look forward to meeting all of our customers and working with the team.