James recently took a trip out to the Italian headquarters to undertake some technical training on the new Jupiter range, we caught up with him to find out how he got on:
1. What was the training like out in Italy?
The training was brilliant, our Italian colleagues were top hosts and we covered a lot of content over the few days we had there, I’m excited about the Jupiter range, there are some great features with this new system. For us, on the technical side we can interrogate the individual peripherals via the Iinex system which will allow us to remotely access and retrieve log files for individual machines giving us the ability to respond in record time to our customer base.
2. Did you meet any new colleagues whilst out there?
We weren’t alone in the training, we had our French and South African counterparts take the training with us, which was really useful, it meant we got to meet face to face and swap tips and tricks with them, and also gave us a great opportunity to get to know each other on a social level.
We sampled the local culture with the food and drink! Grappa was definitely involved and it gave us a chance to catch up with other colleagues both past and present.
3. How easy was it to transfer what you had learnt over here to our engineers? Any major differences in the approach to training?
It was easy to transfer the knowledge back to the UK team as the content was so great. Having worked with the engineering team for a number of years I knew the best way to deliver the training was to keep it very hands on so we created a lot of demonstrations and configurations. The system is not more difficult or complex than other systems even though there are many more features to it, but it’s just a case of navigating around the new system. The team left the session highly enthused which is all I can ask!
4. Any training tools you found particularly useful?
As mentioned above, hands-on training is a great way to help absorb all the new information, so getting the demonstration and being hands on over in Italy really helped, there was definitely no death by PowerPoint! We had really engaging sessions which made everyone highly motivated and keen to develop their knowledge further.
5. What is your favourite feature of the new Jupiter system?
I love the cosmetic look of the product it’s got a great digital screen, which is ideal for visibility and from the customers point of view, from reading a ticket to payment its very fast. With great features and an online validator which has multiple functions such as being a door reader too, it’s a very clever range of equipment that we are excited to support.